FAQ Category: Technical Issues & Troubleshooting

If you are experiencing troubles downloading the app, please make sure to check:

– Does your internet connection works well?
– Do you use a VPN on your device?
– Is there enough storage on your device?
– Do you use the correct link for download?

If the problem persists, please try to follow these steps:

1. Go to the Settings of your phone.

2. Go to ‘Apps’ and tap on our app’s icon.

3. Tap on ‘Storage’ > ‘Clear cache’ > ‘Clear data’.

4. Open the app and tap on the ‘I already have an account’ button on the first screen.

5. Enter your account details.

6. Then tap on ‘Login’ button to log in to your account.

This error is not common, but can occur from time to time. First of all, please make sure your Internet connection works well. If you are using a cellular connection you might want to consider connecting to Wi-Fi.

Also, please try to restart your device or reinstall the app, following the next steps:

1. Delete the app;
2. Download it again;
3. Open the app and tap on the Login/I already have account button on the first screen of the app.

4. Enter the email address you used when making the purchase.

5. Then tap on ‘Login’ button to log in to your account as shown below:

6. Enter your security code.

! If you don’t get an email with a security code, please check that the email address you entered is correct. If you have any spam filters enabled in your email settings, please make sure to check your spam folder either.

 

If you experience issues with accessing the application, please contact our support team via the Contact Us form.

The application is only compatible with Android 8.0 or later, which is always indicated before purchase:

The application is only compatible with iOS 16 or later, which is always indicated before purchase.

If you are experiencing troubles downloading the app, please make sure to check:

– Does your internet connection works well?
– Do you use a VPN on your device?
– Is there enough storage on your device?
– Do you use the correct link for download? Please click here to download the app from the App Store.

If the problem persists, please try to follow these steps:

  1. Head over to Settings on your iOS device.
  2. Scroll down to the ‘General’ settings.

  1. Now tap on the ‘iPhone storage’ option.

  1. There you’ll find an extensive list of third-party apps. Select the one you want to clear the cache of.
  2. Once the app storage page opens, you’ll find an option called ‘Offload App’.

  1. Tap on it and confirm the prompt to offload the app from your iPhone.

This error is not common, but can occur from time to time. First of all, please make sure your Internet connection works well. If you are using a cellular connection you might want to consider connecting to Wi-Fi.

Also, please try to restart your device or reinstall the app, following the next steps:
1. Delete the app;
2. Download it again;
3. Open the app and tap on the Login/I already have account button on the first screen of the app.

4. Enter the email address you used when making the purchase.

5. Then tap on ‘Login’ button to log in to your account as shown below:

6. Enter your security code.

! If you don’t get an email with a security code, please check that the email address you entered is correct. If you have any spam filters enabled in your email settings, please make sure to check your spam folder either.

If you experience issues with accessing the application, please contact our support team via the Contact Us form.