While this error is not common, it can occur from time to time. First, please check that your Internet connection is working well. If you are using a cellular connection, you might want to consider switching to Wi-Fi.
Also, if you’re using any type of VPN or proxy, we recommend turning it off, as this software may slow down your connection.
If these points have not solved the issue, we recommend rebooting your device and reinstalling the app by following the steps below.
1.Delete the app.
2.Download it again.
3.Open the app and tap the I already have an account button on the first screen of the app.
4.Enter the email address you used when purchasing the app.
5.Tap the Log in button to access your account as shown below.
6.Enter the security code sent to your email address.
⚠️ If you don’t receive an email with a security code, please make sure that the email address you entered is correct. If you have any spam filters enabled, please check your Spam and Promotions folders.
If, after completing all the steps above, you still experience issues accessing the app, please don’t get discouraged—we’re here to help! Simply contact the support team via our Contact Us form.