BILLING, SUBSCRIPTIONS & REFUNDS
Am I eligible for a refund?
Generally, all purchases—including subscription fees—are final and non-refundable, and cannot be canceled or exchanged (except where required by law).
However, if a 30-Day Money-Back Guarantee was offered when you first subscribed, you may be eligible for a refund within 30 days of your initial purchase.
If you made your purchase through the Apple App Store, refunds are handled directly by Apple. To check if your purchase is eligible for a refund, please visit Apple’s official refund page.
Please note that if your refund request is approved, you’ll immediately lose access to the app.
If you made your purchase through the Google Play Store, refunds are handled directly by Google. To check if your purchase is eligible for a refund, please visit Google’s official refund page.
Please note that if your refund request is approved, you’ll immediately lose access to the app.
Are my payments secure?
Yes, we use industry-leading security protocols and PCI DSS-compliant payment processors to protect your financial information.
Credit and Debit Cards: We never store your full card details. All transactions are protected by TLS encryption and use tokenization, which replaces your card number with a secure, non-sensitive identifier.
Yes, all purchases made through the App Store are processed by Apple using strict security standards that are designed to protect your personal and financial data.
Apple handles all payment details, so your financial info is never shared with us.
Yes, all payments made through Google Play are protected by advanced security systems that are designed to keep your personal and financial data safe.
Secure payment encryption keeps your card details private during every transaction.
Are my subscription and the plan in the application connected?
The number of days in your plan and the duration of your subscription aren’t related. Your plan is created by our experts to match your goals and ensure steady progression based on the details you provided during sign-up.
Your subscription is only relevant to billing and access—while it’s active, you can use the app and follow your plan. If your subscription ends, your access to the plan ends. Note that your subscription begins immediately after purchase—not when you install or start using the app.
Can I pause my subscription?
Unfortunately, it's not possible to pause or postpone a subscription, as it starts immediately after your purchase is confirmed.
However, your training plan adjusts to you. If you haven't completed some workouts, they will be rescheduled to the following training days, as outlined by your plan. This way, you can train whenever you’re able without missing a thing.
Unfortunately, it's not possible to pause or postpone a subscription, as it starts immediately after your purchase is confirmed.
However, your training plan adjusts to you. If you haven't completed some workouts, they will be rescheduled to the following training days, as outlined by your plan. This way, you can train whenever you’re able without missing a thing.
If you purchased your subscription through Google Play, you can easily pause your subscription. The pause will take effect once your current billing period ends.
To complete this, follow these steps:
Can I purchase Yoga-Go for a single period of use?
At the moment, it’s not possible to purchase the app for a single, non-renewing period. However, you can cancel the auto-renewal anytime—your subscription will remain active until the end of the paid period.
This way, you can enjoy Yoga-Go without interruptions and still have full control over your renewal preferences.
Can I upgrade my subscription to a different plan?
At the moment, it's not possible to upgrade your subscription to a different plan.
You can manage your subscription plan in your Apple ID settings, however, according to their policies, it can only be changed to a new one when your current subscription is up. So if you’d like to upgrade, you’ll first need to cancel your current subscription and then purchase a new one.
Once you cancel, your current subscription will end once your current billing cycle closes. Then (or sometime before the expiration, if you wish to continue your current workout plan), you can switch to another subscription plan.
Please note, that to avoid being charged for the renewal, you will need to cancel your current plan at least 24 hours before the next billing period.
For more details, please contact Apple Support directly, as they manage all transactions and subscription plans.
You can manage your subscription plan through Google by following these instructions, however, according to their policies, it can only be changed to a new one when your current subscription is up. So if you’d like to upgrade, you’ll first need to cancel your current subscription and then purchase a new one.
Once you cancel, your current subscription will end once your current billing cycle closes. Then (or sometime before the expiration, if you wish to continue your current workout plan), you can switch to another subscription plan.
Please note, that to avoid being charged for the renewal, you will need to cancel your current plan at least 24 hours before the next billing period.
For more details, please contact Google Support directly, as they manage all transactions and subscription plans.
How can I cancel my subscription?
To cancel your subscription within the app, follow these instructions:
Open the Settings tab.
Open Settings on your device
Tap your name → Subscriptions
Open the Google Play Store
Tap your profile icon → Payments & subscriptions → Subscriptions
How can I change my payment method?
Unfortunately, our service does not currently offer the option to switch payment methods directly through the app. If you’re experiencing any issues with your payment, please reach out to our support team via the Contact Us form.
If your purchase was made through PayPal and you would like to update the card linked to your PayPal wallet, there’s no need to buy a new plan. Simply update your payment details within PayPal using these steps:
If your subscription was purchased through Apple’s App Store, you can change your payment method from your Apple ID settings.
To do this:
If your subscription was purchased through Google Play, you can change your payment method directly from your account whenever you need to.
To do this:
How can I check my current subscription?
There are several ways to reference your current subscription information.
Via the invoice email:
Please follow these steps:
1. Open the Settings app.
Please follow these steps:
On your Android phone or tablet, open the Google Play Store (make sure you’re signed into the correct Google Account).
How can I get a refund?
Please visit the Refund Policy page to see whether your case meets the criteria to receive a refund.
If your initial purchase was made less than 30 days ago, you may be eligible for a refund under our 30-Day Money-Back Guarantee. Please note that renewal payments are not refundable once a new billing cycle has started, regardless of app usage.
As stated in our Subscription Terms, if you purchased your subscription through the App Store and are eligible for a refund, you must request it directly from Apple. For more information, please open the app and go to Settings > Legal > Subscription Terms.
For more information, please reference these resources: Request a refund for apps or content that you bought from Apple and Apple Media Services Terms and Conditions.
Before reaching out for a refund, please make sure you've canceled your purchase. You can easily do so by following these instructions provided by Google Help. When you cancel a subscription, you can still use the app through the period you’ve already paid for.
According to our Subscription Terms, if you purchased your subscription through Google Play and are eligible for a refund, you must request it directly from Google. To request a refund, follow these instructions from Google Play and learn more about how to get a refund on Google Play Help.
How can I switch to another subscription?
At the moment, it's not possible to switch to a different subscription plan.
You can manage your subscription plan in your Apple ID settings, however, according to their policies, it can only be changed to a new one when your current subscription is up. So if you’d like to upgrade, you’ll first need to cancel your current subscription and then purchase a new one.
Once you cancel, your current subscription will end once your current billing cycle closes. Then (or sometime before the expiration, if you wish to continue your current workout plan), you can switch to another subscription plan.
Please note, that to avoid being charged for the renewal, you will need to cancel your current plan at least 24 hours before the next billing period.
For more details, please contact Apple Support directly, as they manage all transactions and subscription plans.
You can manage your subscription plan through Google by following these instructions, however, according to their policies, it can only be changed to a new one when your current subscription is up. So if you’d like to upgrade, you’ll first need to cancel your current subscription and then purchase a new one.
Once you cancel, your current subscription will end once your current billing cycle closes. Then (or sometime before the expiration, if you wish to continue your current workout plan), you can switch to another subscription plan.
Please note, that to avoid being charged for the renewal, you will need to cancel your current plan at least 24 hours before the next billing period.
For more details, please contact Google Support directly, as they manage all transactions and subscription plans.
How much does a subscription cost?
Once you open the website and finish setting up your profile, you’ll be guided to the payment screen with up-to-date information on available subscription plans, including plan pricing and billing period. This payment screen is the best source of information regarding pricing, so to avoid confusion, please reference this information.
Since we occasionally run promotions, there might be different discounts available. To avoid surprises, please make sure you're aware of all the terms and conditions associated with our subscriptions. These can be found in our Terms of Use prior to subscribing.
If you already have a subscription, you can always check your current plan in the User Account section of our website. To do that, just follow these steps:
1. Open this link.
Once you open the app and finish setting up a profile, you’ll be taken to the payment screen which includes up-to-date information on our available subscription plans, including pricing and billing periods. This payment screen is the best source of information regarding pricing, so to avoid confusion, please reference this information.
Since we occasionally run promotions, there might be different discounts available. To avoid surprises, please make sure you're aware of all the terms and conditions associated with our subscriptions by reviewing our Subscription Terms and Terms of Use before subscribing.
Once you open the app and finish setting up a profile, you’ll be taken to the payment screen which includes up-to-date information on our available subscription plans, including pricing and billing periods. This payment screen is the best source of information regarding pricing, so to avoid confusion, please reference this information.
Since we occasionally run promotions, there might be different discounts available. To avoid surprises, please make sure you're aware of all the terms and conditions associated with our subscriptions by reviewing our Subscription Terms and Terms of Use before subscribing.
What is the billing cycle?
The billing cycle is the period of time that your subscription is active before it renews. Our app offers flexible subscription options, so you can choose the plan that works best for you.
Please note that each plan renews automatically at the end of its billing cycle unless you cancel it at least 24 hours before the renewal date. This ensures your access to all features and workouts continues without interruption.
The billing cycle is the period of time that your subscription is active before it renews. Our app offers flexible subscription options, so you can choose the plan that works best for you.
Please note that each plan renews automatically at the end of its billing cycle unless you cancel it at least 24 hours before the renewal date. This ensures your access to all features and workouts continues without interruption.
The billing cycle is the period of time that your subscription is active before it renews. Our app offers flexible subscription options, so you can choose the plan that works best for you.
Please note that each plan renews automatically at the end of its billing cycle unless you cancel it at least 24 hours before the renewal date. This ensures your access to all features and workouts continues without interruption.
What payment methods are available?
We currently accept Apple Pay, Google Pay, PayPal, and credit card payments.
You can pay for Apple Store subscriptions using a credit or debit card, Apple Pay, PayPal, and your Apple Account balance. You can also use Apple Gift Cards, mobile phone billing, and in some regions, online banking or other e-wallets.
To see or change what method your account uses, navigate from your iPhone/iPad → Settings → Your Name → Payment & Shipping → Add Payment Method. Availability varies by country/region and must match your Apple ID’s country.
For more details, please reference the Apple Support website.
Available payment methods for Google Play subscriptions include credit or debit cards (Visa, Mastercard, and American Express), Google Pay balance, PayPal, and mobile phone billing. Google Play gift cards and promotional codes can also be used. Specific options will depend on your country, so it's best to check the list of accepted methods in the Google Play Store for your region.
To see what you can use on your device, navigate to Play Store → Profile Icon → Payments & Subscriptions → Payment Methods.
For more details, please check the Google Support website.
Will my subscription renew automatically?
Yes, your subscription is auto-renewable, meaning it will automatically renew at the end of each billing cycle, and you will be billed based on the renewal period you selected at the time of purchase. You can also find a detailed overview of your subscription, including the price of the plan and its renewal date, in your user account on our website.
You can cancel your subscription at any time via one of the following ways:
Currently, we do not offer single-period purchase options and all subscriptions are auto-renewable. Once you proceed with a purchase, you’ll select a period of subscription and your plan will renew based on the period you selected. To avoid being charged for the next billing cycle, you must cancel your subscription at least 24 hours before the renewal date.
To view the details of your subscription, including the renewal period, follow the instructions below:
Currently, we do not offer single-period purchase options and all subscriptions are auto-renewable. Once you proceed with a purchase, you’ll select a period of subscription and your plan will renew based on the period you selected. To avoid being charged for the next billing cycle, you must cancel your subscription at least 24 hours before the renewal date.
To view the details of your subscription, including the renewal period, follow the instructions below:
